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08 9278 3000

Frequently Asked Questions

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How do I set up an account with Centurion?

To set up an online account with Centurion get in touch with the team via email Customerserviceteam@centurion.net.au

An online account gives you 24/7 access to tracking information, purchase orders and invoices providing complete visibility throughout the supply chain.
What are the best times for vendors to drop off freight at Centurion Perth?

General Freight

Monday – Thursday – 7.30 am to 3.00 pm

Friday 7.30 am to 12.30am

Closed Saturdays/Sundays

Freezer/Chiller Freight

Refer to the General Freight Schedule for the best days and times to drop off freight.

 

What times do your regional freight services leave Perth?

The General Freight Schedule provides a guide as to when services depart Perth.

 

When do your back-freight services leave your regional depots?

Please note there is no set backloading schedule from the regional branches. Back-freight is managed by the branches on a case by case basis. Contact your local branch and ask for their help.

 

How do I get a quote and book my freight to be transported?

To arrange for goods to be transported to wherever they need to go contact our Sales Team for a quote or complete our online quote form on the home page of our website. Freight can be quoted to include collection or it can be dropped into our Perth depot.

 

Where are your regional branches?

We have branches throughout WA and the Northern Territory including Broome, Carnarvon, Darwin, Kalgoorlie, Karratha/Dampier, Kununurra, Newman, Port Hedland, and Paraburdoo/Tom Price. This includes agents in Derby, Fitzroy Crossing and Halls Creek.

We also have branches in Adelaide in South Australia and Brisbane, Mackay and Emerald in Queensland.

 

Do you operate outside of Western Australia?

Centurion has branches in Adelaide, Darwin, Brisbane, Emerald and Mackay. To get in touch with our teams in South Australia, the Northern Territory and Queensland head to the contact page.

 

How do I find out where my freight is?

If you have the con-note number of your order you can search on our website using the blue ‘Con-note Search’ tab on the right of the page.

Alternatively you can call our customer service team on 08 9278 3000 or email customerserviceteam@centurion.net.au

 

How do I get a price on moving some goods?

To get a quote you can contact our Sales Team via email on sales@centurion.net.au or use the blue ‘Get A Quote’ tab on the right of the page.

 

Where do I go if I have a complaint?

Contact our Customer Service Team on 08 9278 300 or customerserviceteam@centurion.net.au

 

Is my freight insured?

Centurion does not automatically insure freight. You are required to take out your own insurance.

 

What do I do if my freight is damaged or lost?

In the unfortunate instance that your freight is damaged or lost please contact your nearest branch or call the Customer Service Team on 08 9278 3000.

To find a branch near you head to our locations page.

 

What sort of items can I transport with Centurion?

We transport all types of freight including general, freezer/chiller goods, oversize, heavy haulage, bulk, OTR tyres and fuel.

Head to our services page for more information about the freight services available.

 

Will you transport a car to Perth or regional Western Australia?

To transport a vehicle from Perth to your chosen location get in touch with our Sales Team by calling them on 08 9278 3000 or emailing sales@centurion.net.au. If you are wanting to transport your car to Perth from one of our regional branches please contact that local branch.

 

How much does it cost to transport freight?

To get a quote for the cost of transporting freight use the blue ‘Get A Quote’ tab on the right of the page or contact our Sales Team by emailing sales@centurion.net.au

 

How do I package my freight?

For guidelines on how to package your freight you can refer to the Freight Preparation Policy here.

Alternatively you can call our customer service team on 08 9278 3000 or email customerserviceteam@centurion.net.au

 

How will I know my freight has arrived and is ready to collect?

If you have the con-note number of your order you can perform a search on our website using the blue ‘Con-note Search’ tab on the right of the page.

Alternatively you can call our customer service team on 08 9278 3000 or email customerserviceteam@centurion.net.au

If your freight is being held at one of our depots for collection, the depot will ring you when it has arrived.

 

Why choose Centurion for your freight services?

Centurion is a family operated, WA owned company with more than 40 years’ experience throughout Western Australia and nationwide.

Centurion offers a broad range of logistics services including full end-to-end solutions, lead logistics and off site receiving for the energy and resource sectors, general freight, warehousing, refrigerated services, retail distribution, logistic support, over-dimensional transport, heavy haulage, specialised projects and time critical services.

We have experience supporting all customers from individuals and those with small businesses through to large national companies.

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